Refund Policy

We want you to be satisfied with our services. This Refund Policy outlines the circumstances under which you may be eligible for a refund of our service fees.

Note: Government filing and processing fees are not charged by or paid to Passport All-Star dba ExpeditedPassport.org. Any fees paid directly to a government agency are subject to that agency's own refund policies and are outside our control.

You are eligible for a full refund of our service fees only in the following cases:

• Duplicate or erroneous charge: You were charged more than once for the same order, or you were charged because of a technical checkout error and your prepared documents were not made available to you.
• Unable to provide the service: After a successful payment, we are unable to generate or provide your prepared passport application documents and cannot resolve the issue within a reasonable time.
• Rejection due to our error: Your passport application was rejected by the U.S. Department of State due to a data entry or compilation error directly attributable to our service, and you can provide official documentation (e.g., a rejection letter from the government) demonstrating that the rejection was caused by information we entered incorrectly.

Because payment is collected only after you complete the application form and proceed to checkout, cancellation before payment does not require a refund. If you do not complete checkout, you are not charged.

No partial refunds are offered. Refunds are issued for the full amount of our service fee or not at all.

Refunds are not available when:

• Your completed application documents have been downloaded or delivered to you
• Your passport application is denied for reasons unrelated to our service (e.g., incomplete supporting documents you were responsible for providing, eligibility issues, photo non-compliance)
• You provided inaccurate, incomplete, or false information that led to errors in the application
• You changed your mind about needing a passport after your documents were prepared

To request a refund, please:

1. Email us at info@expeditedpassport.org with the subject line "Refund Request"
2. Include your full name and the email used for your order
3. Describe the reason for your refund request

We will review your request and respond within 3 business days.

Approved refunds will be processed to the original payment method within 5–10 business days. Depending on your bank or credit card provider, it may take an additional billing cycle for the refund to appear on your statement.

We strongly encourage you to contact us directly at info@expeditedpassport.org before initiating a chargeback with your bank or credit card company. We respond to refund requests within 3 business days and process approved refunds within 5–10 business days.

Filing a chargeback without first contacting us will significantly delay the resolution process. Chargeback disputes typically take 60–90 days to resolve through banking channels, whereas a direct refund request with us is resolved in a matter of days. Additionally, we will contest any chargeback that does not meet the refund eligibility criteria outlined in this policy.

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction.

If you have questions about this Refund Policy, contact us at:

info@expeditedpassport.org